In justice modernization, the definition and management of “done” is where projects pivot towards a good path - or run the risk of turning into theater. If “done” is vague, not only is it difficult to know what and how much work is left do, we are inadvertently giving teams license to ship mere activity  and focus on noise (without necessarily getting closer to the end of job ). At the same time, we encourage leaders to report progress  against a plan that is very likely in